Deletion removes genetic information, causing loss of coding sequences and regulatory elements, leading to haploinsufficiency or unmasking recessive alleles. No template remains to compensate. Duplication adds an extra copy of a segment; original information is retained, and dosage increase is often better tolerated because essential functions persist. Cells can inactivate, down-regulate, or evolve divergence of duplicate copies, reducing harm. While large duplications still disrupt dosage balance, viability is higher than comparable deletions, explaining prevalence of polymorphic copy-number variants in human genomes.
Ref:
Hartl & Ruvolo, Genetics, 6th ed., Chapter 12: Deletion vs Duplication Consequences